What our Customers say...

Testimonials

I was very satisfied by the services you provided.  The basement looks amazing...  better than before the leak. :) Thank you all!!!!

Thank you so much for the follow up email because I have been meaning to contact your company.  I just want to start off by saying how professional everyone that works for SERVPRO of Milton / Braintree has been.  From the first phone call, you explained the process.  

I will definitely be recommending SERVPRO to all of my colleagues in my office!

Everyone was courteous, polite, prompt and attentive to our concerns throughout the process.  In general, they were great!

I just wanted to thank your company and Michael for all the work they did in my parents house.  Your staff made sure to keep us all updated with everything that was being done to our home. Michael is very good at what he does and certainly helped make light of a bad situation. He made it much easier to deal with the water issues in the basement.  So thank you - I will be referring you guys to family and friends . 

The team of SERVPRO was extremely respectful, polite and hardworking. I especially want to compliment Vladimir.
As a new and young employee his hard work, respect for us and extreme politeness was greatly appreciated. They eased our stress!

I was very thankful for your staff going out of their way to communicate and explain the process step by step.  The field technicians were clean & courteous.  I will recommend you to my friends & family.  

The guys were great - they were knowledgeable and positive.  I feel so much better with this situation since they explained all of the details to me.  They cleaned all of the affected areas and it smells great.  

I have used SERVPRO of Milton/Braintree on several projects:. Water Pipe Flood - Nicotine Residue and Odor Resolve ---- Mold Remediation --- Storm Water Infiltration Kyle -- was consistently prompt in responding to my initial SOS calls. He was always informative in his evaluations and implemented plans. All members of his teams were professional, courteous and followed safe guard protocols on every project. Their follow through was remarkable. I will continue to seek their expertise and service when the need arises. 

Your personnel were prompt...  I made the call the day after a big holiday and your staff was here within 90 minutes.  Communication was on point and I have already referred a couple of more jobs to you.  Great job!

Your Crew Chief and Technician were excellent, helpful, and explained everything thoroughly!  Overall - first-rate!

Very responsive in the middle of the night!  It was a real pleasure to work with you.

The crew pulled in right on time as scheduled.  What a nice couple of guys!!!  I am so glad to be able to do work with you and your company. You truly have a great group of people working there. 

I called on a weekend afternoon and the emergency team arrived as scheduled - it took about an hour and a half.  The men were friendly, knowledgeable and professional. I was pleased with their work and attitude.  Before they left, they scheduled follow-up services with me for the next day.  I am more than satisfied!

After some very heavy rains, we found 4" of water in our finished basement from a failed sump pump.  We were devastated.  We had heard good things about SERVPRO of Milton/Braintree so we called that day.  We were so fortunate to have Chris assigned to our case.  He came out on a Sunday and started the cleanup process.  The staff communicated regularly with updates.  In addition, we were provided an honest assessment of what steps we should take and the staff even came out at hours outside the typical work day to accommodate our schedules.  

We appreciate your efforts and will highly recommend SERVPRO of Milton/Braintree should any of our friends or colleagues end up in a similar, water-soaked situation.  

We are so thankful and pleased with the work that Chris & his team completed.  Thank you so much!

All "10's" across the board.  A HUGE THANKS to the whole team who helped us through this difficult event.

Everyone that we dealt with was great, professional and helpful during an incredibly stressful process for us.  

I was impressed by the personnel... they did a fantastic job!

All of the young men in the company were very neat & professional.  They were all wonderful people.  I would absolutely use and recommend your company in the future.  

Joe was extraordinary and courteous.  All of your service was beyond a perfect "10".  I am very impressed and extremely pleased with your work.  

Your crew came immediately.  I used to work for SERVPRO and Joe did unbelievable job.  He took care of everything - all
my questions were answered.   All of your workers were very knowledgeable and did a great job!

Outstanding work!  Joe & Kevin were prompt and courteous throughout the job.  

D.J. & Michael were very helpful, efficient and knowledgeable.  In such a tough situation, we appreciated the quick service.  

I would recommend SERVPRO of Milton/Braintree to everyone.   You guys rock!  Thank you SERVPRO of Milton/Braintree!

I would definitely recommend the SERVPRO of Milton/Braintree team that I had in my home.  They were knowledgeable in the job they were performing based on the issues I had.  Everything was fixed and maintained in a timely manner.  Thank you Michael & Andrew!

Michael and Andrew are great at their jobs.  They are couteous, fast and very clean.  I would highly recommend your services to my friends and colleagues.

Honestly - great service.  I will highly recommend to others!

I wanted to thank you for the great job you and the crew did last Friday night. We are very happy with the cleanliness of the work and would recommend you to anyone!

You answered all of my questions and were very easy to work with.  Your crew has excellent manners, especially Michael.  My home smells great again... a job well done!

We are very pleased with the work that was done in our home.  The crew went above and beyond to make a difficult situation easier for our family.

Kyle was courteous, punctual and professional.  Excellent service!!!

This company was great to work with in such a terrible situation.  I appreciate how professional everyone was.   Thank you for all of your efforts to help get my home back into order.  

You have a great crew with Kyle Bentley as the lead project manager.  He is kind Knowledgeable and professional.

Your crew was very professional and helpful.  They arrived ontime and answered all of my questions.  

Kyle was awesome!  He and his crew did an excellent job at my home.  Always courteous, professional, and knowledgeable about my water issue.  I would have him back for any job.  You have a great young representative for you company who loves his job.  

The personnel that came to the house was outstanding.  Kyle did a great job.  Thank you!

VERY COURTEOUS AND PROFESSIONAL. The job took a long time but was very thorough and very much needed. Everything was completely cleaned. Thank you for performing the work on the weekend to accommodate our office staff.  I would highly recommend you for duct cleaning.

I am completely satisfied with your work.  Everything was done on time and very thorough... Great customer service.

We had soot throughout the house.  The damage seemed endless.  Your guys took care of what they needed to and they were awesome!  Highly recommended!  

Keep doing a great job!  From beginning to end, the entire process was clearly explained to me.  Kyle was great and very professional.  

Your emergency response time was incredible!  Great customer service skills.  Mike and Joe could not have been any more polite or helpful.  We will highly recommend your services to anyone who might need you.  

Service was excellent!  I wish all employees were as great as Michael.  He was awesome at keeping me informed on everything and is incredibly respectful.  

A perfect job! Great  crew -  knowledgeable, courteous, conscientious, and eager to satisfy.  We would recommend your company without any hesitation. Should a disaster hit us again, we will certainly call you.

Hayley & the SERVPRO team (and sub-contractors) did a PHENOMENAL job restoring my property to its original condition - couldn't have asked for better.

From beginning to end I was impressed.  To be completely honest, the outcome was better than I expected.  Thank you for a great job!

Your staff was neat throughout the job process.  Service was excellent and timely on all visits.  We will gladly recommend your services to anyone in need.  

We took a visit to Milton the other day and were very surprised by the cleaning job you performed.

Thanks!- This is definitely a huge improvement to the home. The level of attention from the cellar to the top floor, windows and baseboards are all looking their best.

 Again thanks!

All ten's across the board!  Great job, excellent communication & professionalism!

I was most impressed with how fast the service showed up.  They were at my house within an hour.  They were also on-time for all of the daily checkups which is rare these days.  Everyone was polite and helpful through the whole job!

I was impressed by the on-site personnel...  They were professional - good communication & good service

The crew was prompt, courteous and attentive to my concerns.  The blinds came out great!  Great people to work with!

The house looks great! Thank you for doing such a great job at Liberty Lane! As always, I appreciate your help.  

 

Cleanup was done super fast and they did a great job.  The cleanup crew was very friendly / helpful and the admin was excellent as well.  They helped me relax in a stressful situation knowing that I was in good hands with a reputable company.  

Keep doing what your doing!  You have a great staff of professional people working for you.  I am very impressed with the job Germain, Ronnie, Kyle & Hayley have done on my home.  I work with the public and you best believe that I will recommend your services and staff to anyone who asks.  I am glad that I chose to do business with SERVPRO of Milton/Braintree.  

Thank you so much for cleaning my daughter’s carpet.”  Having a dog and a teenage daughter are not a good recipe for a clean, white carpet.  SERVEPRO brought he carpet to life (see attached).  Your employees were polite, and your work, stellar! 

The entire process from the employees and owners from SERVPRO of Milton/Braintree was first class! I recently moved to Holbrook, MA and my carpets were in desperate need of a deep clean. Within 10 minutes of my first call to the SERVPRO of Milton/Braintree office at 260 Centre Street in Holbrook; my carpet cleaning was scheduled. I will continue to use and recommend the caring professionals at SERVPRO of Milton/Braintree.

Getting the carpets cleaned upstairs by SERVPRO. I was wondering why it was taking a while because we don't have that much carpet upstairs, so I walk upstairs to check things out... they are literally cleaning every inch of carpet... moving beds, dressers, etc. If you are interested in having any carpets cleaned you need to call them. They are extremely professional, courteous and efficient!

In December our hot water heater leaked resulting in wall damage and the basement carpet was ruined. My insurance company authorized me to have a crew come out to mitigate the damages. I was so impressed with the work that the SERVPRO team did that I asked if SERVPRO could do the replacement of the carpet and repairing and paining the wall. Both jobs were handled with incredible professionalism. The teams were on time, dependable, courteous and considerate of our home.

"The SERVPRO team was phenomenal, from start to finish. The production manager kept us well informed throughout, and the crew was very professional. Our home was completely restored. We will highly recommend to anyone that needs similar cleaning and restoration services."

“Within 45 minutes of my call to your company they arrived at my house totally prepared to work out any situation to my satisfaction. That being said, it was is a far greater job than they expected, yet they treated me with the utmost respect and moreover were totally diligent about the cleanliness of my home as they worked. They are the ultimate professionals, truly courteous and beyond a doubt the best workers you have employed by your company”

“Your crew was AWESOME. Your staff handled everything from packing up our belongings, moving furniture, and drying out the home like nothing ever happened. They were very professional and brought my home back to normal in the time that they promised. I will highly recommend your services to everyone.”

My husband and I were away on vacation when we were called back by our neighbor because our basement was flooded.

We decided to call SERVPRO of Milton/Braintree to help us out. We were contacted by Gregory Stuart, Production Manager and he arranged to send out a cleanup crew who did a fantastic job on our basement. Everyone involved was very professional. I would highly recommend SERVPRO of Milton/Braintree to anyone who needed this type of service.

“SERVPRO of Milton/Braintree did a fantastic job and made everything so easy for me as a homeowner. They worked around our schedule beautifully and were so accommodating throughout the entire job. The end result was fabulous.”

I wanted to thank you for the great job you and the crew did yesterday. I went back to the warehouse today and the place looks like a million bucks! Your managers certainly lead by example and your crew members were excellent. All of your staff members were nice, neat, pleasant and hard-working!

Thank you for all the hard work your team did cleaning the mold from our attic. They worked tirelessly for the past 3 days to get everything back to normal and were so nice to us in the process. I've already given you information to a friend who has the same problem.

I want to tell you and your company what a great experience I had. I called and the next morning you came down to see the job. Your called me a few hours later to tell me you could do it and at the exact time I wanted it done. Then a nice and polite gentleman came right on time to do the work. He worked without stopping for the time that you told me what it would take. I can tell you that my bathroom has never been so clean in the 35 years I have lived here. Thank you so much.

This past February my neighbor's pipe burst from frigid temperatures. We share a wall and my basement flooded as a result. It was late night, but I googled SERVPRO, called them and they came to my house the very next morning. They were courteous, responsive, efficient, dependable and equipped. My basement was dried out in record time! They picked up their equipment in a timely manner. If you're in trouble like I was, I recommend SERVPRO for the job.

"I called SERVPRO on a Sunday morning, and they had a full crew cleaning up the damage at my home that afternoon. In subsequent days, everything transpired just as they had said, and we're now enjoying our home again, thanks to their good work."

I have recommended and used SERVPRO of Milton/Braintree many times over the past few years and have been happy with their service.  Their staff has been professional, timely and courteous and the feedback I have received from my clients has been the same. 

Ken Barnard

Public Insurance Adjuster

Owner Integrity Services  & Consulting Group LLC

We had SERVPRO of Milton/Braintree perform an industrial cleaning of a garage that is located next to the ocean and used to store household and marine equipment. They did an outstanding job! The crew was extremely thorough and knowledgeable. The managers Chris and Jason were great to work with and did exactly what they said, and were always on schedule. I highly recommend their services.

Professional, courteous, and timely. They took care of water damage in my ceiling and helped prevent mold. They arrived at my house within 45 minutes of making the service call. I would recommend them without any hesitation.

SERVPRO did an excellent job on one of our projects. They were very professional, on time, and their work was precision. We appreciated working with them and we will work with them in the future. 

Excellent job! Jean and the rest of the crew did an excellent job cleaning and organizing my home after construction. They were always prompt, consistent and polite. I would recommend them for any service they offer.

When our basement flooded, they were here within an hour, sucked up the water, and set up the dryers and dehumidifier. By the next day, the basement was unbelievably dry. They were friendly and professional throughout the entire process.

We used SERVPRO of Milton/Braintree to perform an industrial cleaning of our wholesale Plumbing & Heating warehouse before a Grand Opening. Chris and his crew were thorough, professional and knowledgeable. They were able to accommodate our tight schedule and complete the job on the weekend. I would highly recommend their services.

Cleanup was done  super fast and they did a great  job. The cleanup crew was very friendly and helpful and the admin was excellent as well. They helped me relax in a stressful situation knowing I was in good hands with a reputable company.