Recent Posts

8 Things to Consider Before Filing Commercial Fire Damage Claim

11/27/2018 (Permalink)

Commercial 8 Things to Consider Before Filing Commercial Fire Damage Claim A commercial fire can bring a lot of headaches to deal with, let us work with your insurance company and make it "Like It Never Even Happened".

If you’ve just experienced commercial fire damage, you’ve probably already filed a claim with your insurance company. Before you get too far into the claim process, there are some important points to consider.

There’s a lot of “fine print” in the handling of these situations that some insurance companies won’t necessarily bring to your attention on their own. Having a solid understanding of the process, will help ensure you protect your own interests in the commercial fire damage claim. 

Below are 8 important points to consider:

1. Normally for water damage you send the insurance company documentation of the damages. But how do you do this for items or property that has been destroyed by fire damage? Are there good “before” pictures of the same space, on your phone or website, that you can compare with the “after” photos of the damage? Does your bank have record of the blueprint from when they helped you finance the property?

Does your business account have record of furniture, equipment, etc. that you purchased for the space? These would be good places to start, but you’ll want to ask your adjuster/agent for more specific protocol and requirements.

2. Is it a good idea to make repairs and restorations yourself? Your insurance company will pay less, but your premium may not increase as much. Weigh the costs and benefits of each option.

3. How did smoke or water from fighting the fire affect your electronics, equipment, and structural integrity. How do you claim those damages to trigger better coverage?

4. When making repairs, make sure your insurance company does not cut corners by using companies or contractors that repair with materials containing lead and asbestos. That could lead to greater costs and health risks down the line

5. Find out how your policy addresses code coverage and Green building upgrades.

6. If your coverage is limited, what can you do about it? How can your agent or a public adjuster help?

7. During the claims process, your insurance provider may engage a forensic accountant. Find out their role, which financial statements you are required to produce, and why. You should also ask if you can, and should, recast your financial statements. Don’t hesitate to get input from an accounting professional you trust, as well as your agent.

8. Find out what can be included as extra and expediting expenses, and what the difference is.

Having commercial fire damage is stressful enough, you don’t want the claim and repair process to add to the frustration (and we don’t either)! Let us know what questions you have about your policy, the restoration process, and how to get the most trusted repairs the most efficiently. Our team of caring professionals is ready, willing, and able to help.

 Call us for your restoration and re-build repairs781-341-7007

Preparing For A Winter Storm

11/26/2018 (Permalink)

Storm Damage Preparing For A Winter Storm Damage to your home or power outages lasting several days may be possible. Preparing before the storm can help you protect your family and your home.

Severe winter storms can have a tremendous impact on individuals, animals, and communities.

Cold temperatures, snow, ice, blizzard conditions with high winds and dangerous wind chills can all occur, leading to personal injury and possibly deaths. High winds combined with cold temperatures speeds the rate of heat loss to the body making serious health problems, such as frostbite or hypothermia more likely. Additional fatalities may occur from vehicle accidents, fires or carbon monoxide poisoning following the misuse of heaters. Dangerous driving conditions can lead to travelers being stranded on the road. Accumulations of snow and ice can result in road closures or blockages – isolating homes and farms for days. The heavy weight burden may cause roofs to collapse or knock down trees and power lines resulting in power outages and subsequent loss of heat in homes. Animals are also at risk during severe winter weather and are subject to wind chill factors, hypothermia and frostbite. Deaths can also occur due to dehydration, when water sources freeze and become unavailable. Winter conditions may make getting food and water to animals more difficult. Unprotected livestock may be lost. Businesses must also make preparations for winter storm situations. Protection of their employees will be necessary to ensure their safety. Employees that must work outdoors during extreme situations should be provided the necessary education on risk and measures to stay safe.

During A Winter Storm:

  • Keep as much heat as possible inside your home.
  •  Check the temperature in your home often during severely cold weather.  Avoid unnecessary opening of doors or windows.  Close off unneeded rooms. Stuff towels or rags in cracks under doors. Close draperies or cover windows with blankets at night
  • Use battery-powered flashlights or lanterns rather than candles, if possible.
  • Never leave lit candles unattended.
  • Leave all water taps slightly open so they drip continuously.
  • If back-up heating sources are needed
  •  Never place a space heater on top of furniture or near water.  Use electric space heaters with automatic shut-off switches and non-glowing elements.  Keep heat sources at least 3 feet away from furniture, drapes, or bedding. Never cover a space heater.  Never leave children unattended near a space heater.
  • Never use a charcoal or gas grill indoors—the fumes are deadly.
  • Dangerous carbon monoxide can be generated.
  • If backup power supplies are needed
  • Never use an electric generator indoors, inside the garage, or near the air intake of your home because of the risk of carbon monoxide poisoning.  Do not store gasoline indoors where the fumes could ignite. Use individual heavy-duty, outdoor-rated cords to plug in other appliances.

After A Winter Storm:

  • Assess the situation.
  • Make sure heating systems are working. Make sure water pipes are working. Look for any damage that may have occurred to your home
  • If your pipes do freeze
  •  Do not thaw them with a torch.  Instead, thaw them slowly by directing the warm air from an electric hair dryer onto the pipes
  • Carbon monoxide poisoning
  •  Buildup of this odorless, lethal gas can occur from the use of alternate fuel sources, or gas powered equipment or vehicles.  Ensure good ventilation is available before using any of these items.
  • If there are no other problems, wait for streets and roads to be plowed before you drive anywhere.

Cleaning Your Commercial Property

11/14/2018 (Permalink)

Commercial Cleaning Your Commercial Property We Do It All, Call Us Today 781-341-7007 Free Estimates

In keeping your commercial property whether it be a warehouse or office setting SERVPRO of Milton/Braintree can help you out in your cleaning needs.

Commercial cleanings are a wide variety of cleaning methods, based on your needs we can accommodate all of them. With our highly trained staff and efficient equipment and high grade cleaning solutions. In keeping your carpets clean and heavy traffic areas in great shape to extend the life of the carpet. We recommend having it done with a hot water extraction applied every 18 to 24 months. While there, we would be able to wipe down and clean all walls, vacuum and clean any upholstery. Polish furniture, clean windows and get your place looking brand new.

External cleaning is also available and include litter picking, and removal of graffiti if needed.

Some of our common commercial cleaning jobs include schools, office buildings, warehouses, hotel and motels, restaurants and professional retail stores just to name a few.

Call us today to schedule your next commercial cleaning, we promise to be the best value and provide top notch service 


Dryer Vent Fires, A Serious Situation

11/6/2018 (Permalink)

Fire Damage Dryer Vent Fires, A Serious Situation Be mindful about keeping your dryer vent clean Call us in case of a fire loss 781-341-7007

Dryer Vent Fires Are A Serious Problem.

According to the U.S. Consumer Product Safety Commission, the 1997 Residential Fire Loss estimates (latest information available) 16,700 residential fires originated from dryer vents. 30 deaths and $84 million in property damage resulted from these fires. The previously reported number from 1995 was 13,700. The number of residential fires attributed to dryer vents in on the increase.

Reasons for inspection and dryer vent cleaning:

Increased drying time? (jeans & towels)

Is the dryer operating hotter than normal?

Reduces chance of dryer vent fire. When the dryer is used, over time lint will collect and adhere to the inside of the dryer vent walls. The larger the buildup, the larger the risk of having a dryer vent fire.

Reduces "wasted electricity" and "appliance stress". Use of a dryer with a dirty vent can cause the dryer to run longer to dry the same amount of clothes because the hot air being expelled cannot freely exit the vent. Longer drying time takes more electricity and puts added stress on the appliance.

Metal connectors from the dryer to the wall are now standard requirements. Use of the "white plastic" types should be replaced due to their ability to melt in a fire. All connection pieces to the dryer vents should be inspected to make sure they are properly attached and up to the newer building code requirements (max 25' of pipe). Regular maintenance will keep the dryer vent clean and the dryer working properly.

Please take note of properly cleaning your dryer vent to prevent Dryer Vent Fires

In the case of a fire at your home or business, call SERVPRO of Milton/Braintree


Water Damage Doesn't Have To Be A Loss

11/1/2018 (Permalink)

Water Damage Water Damage Doesn't Have To Be A Loss We hope this doesn't happen to you but if it does, you can trust your local friends at SERVPRO of Milton/Braintree 781-341-7007

No one wants to deal with or think about the damaging effects water can have on their home. But knowing how important time is is the key.

Even if its a small amount of water or leaks slowly the aftermath and potential growth for mold is not a good situation. Properly drying and removing affected areas in the fastest time possible will decrease damage done and the amount of loss.

At SERVPRO Milton/Braintree we are available 24/7 for Emergency Services.

We know that water damage can be extensive. Our thorough restoration process ensures that your carpet and rugs will be restored and that all traces of moisture and mold are eliminated. We use high powered fans to dehumidify the affected area, and we apply antimicrobial agents to stop mildew growth. Our specialists safely remove all damaged contents from your home.

All restoration jobs, whether large or small, adhere strictly to IICRC standards. If necessary, our water damage experts will remove and dispose of damaged sheet rock, then dry all room contents. Our staff will:

  • Safely remove and dispose of unsalvageable debris
  • Remove standing water
  • Extract water from your carpet, padding, and upholstery
  • Apply antimicrobial treatment to affected surfaces to prevent mold & mildew
  • Disinfect & sanitize affected area
  • Search for hidden pockets of water with high tech moisture meters
  • Thoroughly dry affected surfaces

Be sure to call us fast, so we can be there with the help you need. 

Holidays Are Coming, Learn How To Prevent Kitchen Fires

10/29/2018 (Permalink)

Fire Damage Holidays Are Coming, Learn How To Prevent Kitchen Fires A kitchen fire can cause serious damage, learn about how to prevent for the upcoming season 781-341-7007

With the upcoming holiday season we want you to be safe as possible, here are  tips on how to prevent kitchen fires...

1. Never putting metal in the microwave is something many people know and understand. But it's important to be aware of unexpected items that may contain metal too. In addition to utensils and aluminum foil, twist-tie wraps used to store food or bread can ignite in the microwave, according to Massachusetts' Public Fire Education Department.

2. When removing food or liquids from the microwave, use pot holders or gloves. Use extreme caution because even a minute or two in the microwave can make foods and cooking vessels much hotter than expected. Fires begin most often when what whatever is cooking gets too hot, according to the U.S. Fire Administration. That's why it is essential to always stay in the kitchen and keep an eye on what is cooking.

3. PAY ATTENTION TO THE PLACEMENT OF HANDLES.Enforcing a "3-foot child-free zone" around a stove is another top tip from the U.S. Fire Administration. This is smart to do with pets also.

4. ALWAYS UNPLUG APPLIANCES. Using deep fryers at home to make foods like deep-fried Thanksgiving turkey has become increasingly popular and increased the number of fires caused by the appliance, which peak on Thanksgiving Day, according to the USFA. In order to stay safe, the U.S. Department of Agriculture's food safety department has several pieces of advice. First of all, always read the manufacturer's manual for how to use the deep fryer and keep a fire extinguisher nearby. Before filling the fryer with oil, maker sure the appliance is turned off, wiped dry and not near any water. Never overcrowd the frying basket and do not touch it or add food while the basket is submerged. Again, never, ever leave it unattended. A deep fryer works very quickly and the potential for fire hazard increases when the food gets overcooked. A large pan lid, cookie sheet, baking soda and fire extinguisher should always be easy to get to in the kitchen. Rearrange things in the kitchen if necessary to have easy access to these items that can help stop a fire from spreading.

5. NEVER THROW WATER ON A GREASE OR ELECTRICAL FIRE.If any clothing catches fire, stop, drop and roll immediately to put out the flames. If any burns are apparent, follow the Center for Disease Control's guide for assessing and treating burns, and call 911 for help. No matter what, do not put butter or ointment on the burn. 

If you do experience a fire loss, please note we are available 24/7 for emergency services and will get you and your house back to good as fast as possible  

When Storms Hit Our Community

10/24/2018 (Permalink)

Storm Damage When Storms Hit Our Community Funnel Cloud Near Bourne Bridge

Recently our hometown area was experiencing a Tornado in effect, with all of our local communities being affected in the path of destruction. Its not often we hear of a Tornado Warning in our Northeast area but it was quite a scare.

At SERVPRO of Milton/Braintree we are available 24/7 for Emergency Services. When dealing with a storm of any sort we are fully prepared with staffing and equipment to come and help in your disaster situation.

The tornadic waterspouts may often begin as tornadoes over land and then move over water. They also form in severe thunderstorms over a body of water. They can wreak havoc with high winds, hail, and dangerous lightning.

For many people, when a terrible storm hits, it's the aftermath that is the worst. Debris, flood waters, power outages, broken tree limbs, shattered glass, piles of snow— these are all dangerous risks once a hurricane, tornado, or nor'easter makes its way through a town or community.

So in the upcoming months, be sure to have SERVPRO Milton/Braintree in mind when dealing with the aftrermath of strom damages.

Fire Prevention Week October 7th-13th

10/8/2018 (Permalink)

About Fire Prevention Week

Since 1922, the NFPA has sponsored the public observance of Fire Prevention Week. In 1925, President Calvin Coolidge proclaimed Fire Prevention Week a national observance, making it the longest-running public health observance in our country. During Fire Prevention Week, children, adults, and teachers learn how to stay safe in case of a fire. Firefighters provide lifesaving public education in an effort to drastically decrease casualties caused by fires.

Fire Prevention Week is observed each year during the week of October 9th in commemoration of the Great Chicago Fire, which began on October 8, 1871, and caused devastating damage. This horrific conflagration killed more than 250 people, left 100,000 homeless, destroyed more than 17,400 structures, and burned more than 2,000 acres of land.

Importance of fire prevention

In a fire, mere seconds can mean the difference between a safe escape and a tragedy. Fire safety education isn’t just for school children. Teenagers, adults, and the elderly are also at risk in fires, making it important for every member of the community to take some time every October during Fire Prevention Week to make sure they understand how to stay safe in case of a fire.

Importance of fire prevention

In a fire, mere seconds can mean the difference between a safe escape and a tragedy. Fire safety education isn’t just for school children. Teenagers, adults, and the elderly are also at risk in fires, making it important for every member of the community to take some time every October during Fire Prevention Week to make sure they understand how to stay safe in case of a fire.

Bring awareness

While children under 5 and adults over 65 are at the highest risk for injury or death in a fire, people of all ages are vulnerable. In fact, the risk of a nonfatal fire injury is highest for those between 20 and 49, showing that fire safety education is essential for everyone. Additional risk factors include race, social-economic status, education level, and geographic location.

The purpose of Fire Prevention Week is to bring awareness to the risk of death in case of a fire and provide educational resources to people of all ages, races, and socioeconomic status in order to keep everyone safe.

The Damaging Effects from Smoke In Your Home

10/1/2018 (Permalink)

Fire Damage The Damaging Effects from Smoke In Your Home A fire in Holbrook caused by a child playing with matches. SERVPRO Milton/Braintree was there with the help they needed. 781-341-7007

A house fire can be devastating and is something no homeowner wants to experience.

However, if a fire does occur in your home, we are are available to help you recover from the damage. It's important to know exactly how and where fire damage can impact your home before the clean up process begins, especially since some areas of your home may have smoke damage that's not visible.

Unexpected Issues from Fire and Smoke Damage

After a fire, it's usually evident what smoke damage looks like in your home - whether it's charred items, discolored walls, or ash and soot on the floor - but it can also produce smells and other side effects that are harmful to surfaces as well as your health. It's also important to note that some signs of smoke damage can occur immediately, while others are only apparent several hours - or even days - after the fire.

Shortly after a fire, the effects of smoke damage are visible on walls, ceilings and surfaces, appearing as stains and discoloration. Within a few days, walls and flooring may begin to turn yellow; however, this yellowing affect doesn't show right away. Plastic surfaces/appliances and wood can also become discolored and warped. Several hours after a fire, metal hardware can show signs of rust and corrosion. If you have counter-tops, tiles or other surfaces that contain porous stone such as marble, granite or travertine, they usually become permanently discolored from the acidic residue found in soot. This residue can also permanently tarnish metals.

Surfaces of your home, specifically fabric items, may not only show visible signs of fire damage, but also may contain a smoky odor. Smoke produces tiny particles of carbon in the air, and when deposited, these particles are called soot. Getting rid of the smoke residue, or soot, is the first step to reducing the smell of a fire.

Smoke is made up of several components, which contribute to the smell that lingers after fire damage.

  • Particles - partially or completely burned substances that are sometimes toxic and can penetrate surfaces and fabrics.
  • Vapors - misty, fog-like droplets that can be poisonous if inhaled or absorbed.
  • Toxic gases - although it is odorless, carbon monoxide (CO), is the most common toxic gas that results from a fire. Phosgene is created when household products such as vinyl, plastics and other chemicals and solvents containing chlorine materials are burned. Hydrogen cyanide is a by-product from the combustion and burning of insulation, carpets, clothing, synthetics, and plastics, such as PVC pipe.

The smell of smoke gets trapped in clothing, carpets, drapes and upholstered furniture, and unless these items are properly cleaned and deodorized by a professional fire clean up service, they may retain the smoky smell for a long period of time. The source of the odor can oftentimes be difficult to pinpoint. It could be in the soot on a surface, in the pores of wood or saturated in the finish of a piece of furniture.

While smoke damage is visible on walls and ceilings, it can also permeate these surfaces and cause damage to a home's structure/framing, wall studs, insulation and air ducts in your ventilation system. When soot and smoke particles become trapped in the HVAC system, the smoke odor can reoccur periodically and even cause respiratory problems.

If any part of a home with wiring experiences fire damage, it usually means that the electrical system has been compromised, too. Depending on the source of the fire, any of the following electrical components may be damaged: wiring, cords, outlets, switches, fuses and breaker boxes. Appliances that have been affected by fire damage can show signs of corrosion, experience short circuits and malfunction, or fail completely.

No matter the level of destruction to your home, you should always consult licensed and trained industry professionals to access smoke or fire damage before you move forward with restoration and repairs.

Because hot air rises, the highest concentration of smoke residue is commonly found directly above where a fire started - usually on the ceiling above the point of origin. Nail heads in the ceiling (and walls) can also attract smoke particles, which appear as an outline of a ring around them.

When smoke particles are ionized - or have an electrical charge - they are attracted to certain surfaces. Smoke produced by burning plastic carries a stronger charge than smoke from wood, paper or cotton. This causes smoke residue to form in clusters that look like cobwebs in the corners of rooms where walls and ceilings meet.

Windows and exterior walls are usually cooler than the center of a room and because smoke naturally travels to areas with a lower temperature, it's common to find a lot of smoke residue on outside walls and even in spaces behind drapes and blinds, even more so than surrounding surfaces.

Next Steps

Once you and your family are safe, you'll need to contact us to assess the damage and advise you on the type of service(s) you'll need to remove any smoke damage. It's highly advised to seek smoke damage restoration within a few days of the fire to minimize the amount of repairs your home will need.

National Preparedness Month

9/26/2018 (Permalink)

Be Prepared:

September is National Preparedness Month 

National Preparedness Month (NPM), recognized each September, provides an opportunity to remind us that we all must prepare ourselves and our families now and throughout the year. This NPM will focus on planning, with an overarching theme: Disasters Happen. Prepare Now. Learn How.   

Take time to learn lifesaving skills − such as CPR and first aid, check your insurance policies and coverage for the hazards you may face, such as flood, earthquakes, and tornadoes. Make sure to consider the costs associated with disasters and save for an emergency. Also, know how to take practical safety steps like shutting off water and gas.

The devastating hurricanes and wildfires of 2017 reminded the nation of the importance of preparing for disasters.  Often, we will be the first ones in our communities to take action after a disaster strikes and before first responders arrive, so it is important to prepare in advance to help yourself and your community.

We offer a number of resources which help homeowners & business owners be prepared when a disaster happens.For more information please call us at 781-341-7007

SERVPRO of Milton/Braintree also offers an Emergency Ready Plan for commercial & residential apartments. 

Benefits of the Emergency Ready Plan?

  • Have a plan of action before an event occurs.
  • Identify and eliminate hazards and risks to help prevent potential disasters.
  • Identify major water, electrical and gas shut off locations.