SERVPRO of Milton / Braintree Employee Photos

Carol Villacres

Carol Villacres

General Manager

Carol is our General Manager. She has over 6 years of SERVPRO industry experience and we are excited to have her as part of our team. Carol has been a member of BBA, BNI, and continues being a member and Chairman of Rotary International for Father Bill Dinners. She is effective at motivating her crews and co-workers to get any task done that needs to be completed. She is all about raising the bar. When disaster strikes she is able to stay calm, which helps to get the work accomplished. Many of our SERVPRO customers have called with positive feedback regarding Carol. She has earned the respect of this office and the community.

IICRC Certification:

IICRC Certifications: (WTR)Water Damage Restoration, (FSRT) Fire Smoke Restoration and Odor Control


RSA Certifications:

RSA Restoration Science: Trauma Scene Cleanup MR 211

Cathy Morrow

Cathy Morrow

Business Office Manager

Cathy is a Business Office Manager at SERVPRO of Milton/Braintree.  She has more than 20 years of accounting and quality management experience.  She has proven her ability to multi-task and excels with coordinating communication between customers, vendors, and employees.  

IICRC Certifications:

WTR  

Kelsey Kanoff

Kelsey Kanoff

Job File Coordinator

Kelsey is the Job File Coordinator for SERVPRO of Milton/Braintree and comes to us with years of experience in management, finance, and the legal field. She coordinates incoming business and keeps the lines of communication open to ensure a quality customer service experience with us. Kelsey comes to us with a master's degree in Sociology and is a great asset to our team. She lives in Rhode Island and enjoys competitive horseback riding and the beach. 

Gerardo Mendez

Gerardo Mendez

Project Manager

Gerardo is a Project Manager at SERVPRO of Milton/Braintree. He has over 15 yrs of experience in Sales, Customer Service, and the industry. He has attained an Institute of Inspection Cleaning and Restoration Services Certification and is SERVPRO training certified. Gerardo is a father of two daughters and a son. He has a great sense of humor and we are happy to have him part of our team.

IICRC Certifications:

WTR, FSRT, & Odor Certified

Victor Silva

Victor Silva

Business Development

Victor is a Business Development Representative at SERVPRO of Milton/Braintree. He brings with him over 20 years of sales and marketing experience. Victor is responsible for creating and maintaining relationships with our new and existing commercial clients. Victor has his Bachelor of Business Administration, with a major in accounting from Bryant University. Victor also has a beautiful 1 yr old daughter and 8 yr old son, In his free time, he enjoys his family time and sports. 

Matthew Murray

Matthew Murray

Lead Crew Chief

Matthew is a Lead Crew Chiefs at SERVPRO of Milton/Braintree. he has over 4 years of experience in the damage restoration industry. He leads the crews that go out every day to make ensure each job is done from start to finish. Matthew is a hard worker and is very dependable. He goes above and beyond to provide great customer service. 


IICRC Certifications:

WTR, AMRT, Subrogation 1,2,3 and LEAD Certified, and OSHA 10

Manuel Ventura

Manuel Ventura

Lead Crew Chief

Manuel Ventura is a Lead Crew Chief at SERVPRO of Milton/Braintree. He has over 5 years’ experience. His specialty is mold remediation and air duct cleaning. Manuel is a hard worker and is very dependable. He is a father to two beautiful daughters. He loves working with SERVPRO and in his free time, he loves spending quality time with his family.

IICRC Certifications:

WTR, FSRT, & Odor Certified

Johnny Guerrero

Johnny Guerrero

Production Technician

Johnny is a Production Technician at SERVPRO of Milton/Braintree. He is one of our newest addition. He has a cleaning industry background, in which he understands how important cleanliness is. He makes a great addition to our team and has been learning the SERVPRO way. In Johnny's free time he enjoys dancing and traveling.

Maria Sampiao

Maria Sampiao

Production Technician

Maria Sampaio is a Technician at SERVPRO of Milton/Braintree. She comes to us with over 16 years experience with SERVPRO of Fall River. Maria makes a great addition to our team. She is one of our best cleaners. She is a hard worker and is very dependable. She is a perfectionist who makes our customer houses shine! In her free time, she spends time with her family.

Ronnie Downing

Ronnie Downing

Warehouse Manager

Warehouse Manager

Ronnie has over 30 years of experience in the in the logistics industry and strives to supply our field crews with everything that they need  for each unique job.  Ronnie served in the U.S. Air Force and enjoys spending time with his family. Ronnie is an essential part of the SERVPRO Milton/Braintree team.