SERVPRO of Milton / Braintree Employee Photos

Female employee with Flower shirt

Carol Villacres

General Manager

Carol is our General Manager. She has over 6 years of SERVPRO industry experience and we are excited to have her as part of our team. Carol has been a member of BBA, BNI, and continues being a member and Chairman of Rotary International for Father Bill Dinners. She is effective at motivating her crews and co-workers to get any task done that needs to be completed. She is all about raising the bar. When disaster strikes she is able to stay calm, which helps to get the work accomplished. Many of our SERVPRO customers have called with positive feedback regarding Carol. She has earned the respect of this office and the community.

IICRC Certification:

IICRC Certifications: (WRT)Water Damage Restoration, (FSRT) Fire Smoke Restoration and Odor Control

RSA Certifications:

RSA Restoration Science: Trauma Scene Cleanup MR 211

Female employee with black design shirt

Cathy Morrow

Business Office Manager

Cathy is a Business Office Manager at SERVPRO of Milton/Braintree. She has more than 20 years of accounting and quality management experience.  She has proven her ability to multi-task and excels in coordinating communication between customers, vendors, and employees.  

IICRC Certifications:


male employee with beard in orange shirt and gray vest

Victor Silva

Reconstruction Project Manager /Business Development

Victor is a Reconstruction Project Manager/Business Developer at SERVPRO of Milton/Braintree. He brings with him over 20 years of sales and managing experience. Victor is responsible for creating and maintaining relationships with our new and existing commercial clients. Victor has his Bachelor of Business Administration, with a major in accounting from Bryant University. Victor also has a beautiful 1 yr old daughter and 8 yr old son, In his free time, he enjoys his family time and sports. 

male Production Technician with beard in black shirt

Ronald Gonzales

Production Technician

Ronald is a Production Technician at SERVPRO of Milton/Braintree. He has a construction and mitigation industry background, in which he is great at our reconstruction department and mitigation. He makes a great addition to our team and has been learning the SERVPRO way. Ronald enjoys traveling with his family.

male employee black shirt and hat

Ronnie Downing

Warehouse Manager

Warehouse Manager

Ronnie has over 30 years of experience in the in the logistics industry and strives to supply our field crews with everything that they need  for each unique job.  Ronnie served in the U.S. Air Force and enjoys spending time with his family. Ronnie is an essential part of the SERVPRO Milton/Braintree team.